This is how the Swobbee system works

Find a station in the app, scan the code, swap your battery. You’re back on the road in seconds.

A Swobbee rider in an orange jacket takes a battery out of a black Swobbee Station in Manhattan

Swap in five steps

This is how swapping works in New York and Jersey City. The free Swobbee app shows every station near you and how many charged batteries are waiting. With a battery subscription you can swap at any public Swobbee Station.

Download on the App StoreGet it on Google Play
  1. App screen: map of Manhattan with three Swobbee Stations and the Scan to swap button

    Find a station

    The map shows every station near you and how many charged batteries it has.

  2. App screen: station 700 Montgomery with 15 ready batteries and the Swap button

    Check the station

    Tap a station to see how many batteries are ready, its address and how far away it is.

  3. QR code sticker on a Swobbee Station: Scan QR-Code to interact with station

    Scan the QR code

    Tap Swap and scan the code on the station. A compartment door opens.

  4. A hand slides an empty battery into an open compartment of a Swobbee Station

    Return your empty battery

    Slide your empty battery into the open compartment and close the door.

  5. A hand pulls a charged orange Swobbee One battery out of a station compartment

    Take a charged battery

    The next door opens with a fully charged Swobbee One. Take it out, close the door, ride on.

No battery to pick, no number to choose. The subscription runs on one battery, the Swobbee One, so every swap gives you the same one, fully charged.

What else you’ll find in the app

Your battery’s charge, live station status and your swap history. If something doesn’t work, the WhatsApp button on the home screen takes you straight to our support team.

App home screen: Swobbee One battery with serial number and 99 percent charge

Your battery

Charge level, serial number and battery type at a glance.

A rider in an orange hoodie checks the Swobbee app on his phone on a street in Manhattan

Station status on the go

See how many batteries are ready before you ride over.

Swobbee app swap history screen: past Swobbee One battery swaps listed by month, station and time

Swap history

Every swap you’ve made, listed in the menu.

One battery for every swap: Swobbee One

The subscription runs on a single battery model. That’s why the app never asks which battery you need.

  • Always the right battery: every swap gives you a fully charged Swobbee One
  • Theft protection: built-in GPS tracking
  • Charge at a glance: on the battery’s LED display and in the app
Get your subscription
The orange Swobbee One battery with its LED charge display

Swapping in New York and Jersey City

Our riders swap at stations in Manhattan, Brooklyn and Jersey City.

An orange Swobbee One battery with anti-theft label standing on a sidewalk next to a station
A rider in an orange Swobbee jacket slides a charged battery into his e-bike next to two stations
Two riders swap a battery at a purple Swobbee Station in Jersey City
A Swobbee battery kiosk on a sidewalk in Jersey City next to bike racks
A rider in an orange jacket stands at a black Swobbee Station in Manhattan

Operator dashboard

Your operations, fully transparent and traceable. The Operator dashboard has 3 submenus:

  • Station overview: all available stations and batteries
  • Swapping data: your complete battery swapping history
  • User management: create new users and manage access
Swobbee cloud platform on a monitor: station map, battery slots with charge level and live sensor values, latest swaps

Types of stations

Public station

The battery pool of the public stations is available to all customers who have a subscription to rental batteries at Swobbee. Swobbee is the owner of these stations and batteries. Customers can swap their battery as often as they need, at any public station in a city. Swobbee replaces defective batteries and guarantees a network of battery swapping stations that always works.

A grey and orange Swobbee Station standing on a paved forecourt beside an office building in Berlin

Private station

As a fleet operator, you can rent a Swobbee Station exclusively to charge your batteries. We look for suitable locations together with you and offer additional services such as parking spaces and charging facilities for electric vehicles. You pay a monthly rent for the station plus a small fee per battery swap. The batteries stay in your possession.

Two Voi-branded Swobbee Stations with an e-scooter, outdoors in Hamburg
Europe

Multimodal stations: several battery types, one station

Many of our stations in Europe are multimodal. One station charges batteries from different manufacturers, for e-scooters, e-mopeds and cargo bikes. That’s why swapping there has two extra steps: you tell the app which battery you need and how many.

  1. Find a Swobbee Station in the app
  2. Choose the right battery for your vehicle
  3. Choose the number of batteries you want to swap
  4. Scan the QR code on the station
  5. Swap the batteries and close the doors
  6. Complete the swap in the app
A Swobbee Station with an electric cargo vehicle and e-scooters in Berlin-Adlershof: one station for several battery types

FAQ

No, Swobbee Stations are only available for rent.

Depending on the configuration, between 10 and 30 batteries can be charged in the station.

Between 3 and 6 hours, depending on the type of battery and the state of charge of the battery when inserted into the station.

In New York, always a fully charged Swobbee One. It’s the only battery in the subscription, so you don’t choose one in the app. At our multimodal stations in Europe, you pick your battery type in the app.

Sign up at signup.swobbee.com, download the app and you’re ready to swap.

You can reserve batteries in the app for up to one hour.

The Swobbee Station is equipped with a smoke detector. Suspicious batteries are detected at an early stage and taken out of the station to be stored safely before repair and/or recycling.

Message our support team with the WhatsApp button in the app. We’ll help you around the clock.